01 October 2023

• Will AI Replace Me?

  Artificial intelligence is becoming increasingly sophisticated, but will it ever replace humans? Learn about the potential of AI and its impact on the workforce.

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• Big Changes in Gartner’s 2023 Magic Quadrant for Contact Center as a Service

  The 2023 MQ for CCaaS shows the vendor landscape is changing and should continue to with the rise of AI.

  The post Big Changes in Gartner’s 2023 Magic Quadrant for Contact Center as a Service appeared first on eWEEK.

• Vanguard Chief Data Analytics Officer Ryan Swann on Boosting Analytics Performance

  I spoke with Ryan Swann, Chief Data Analytics Officer at Vanguard, who discussed the advantages of using a centralized, co-located data and analytics team. Among the topics we discussed:  As you speak with other data analytics professionals, what are a couple of key trends and/or challenges you see with how companies are currently using data […]

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