1st Bytes Computer Service

1st Bytes Computer Service offers integrated hardware and software support for PC, LAN, and WAN (network) environments. These services feature a full line of on-site, remote, and carry-in hardware services for multi-vendor equipment. As multiple platforms have become commonplace, it is imperative that companies find a single-source support vendor. 1st Bytes’ Support Services offer a comprehensive solution for all your hardware and software support needs. 1st Bytes offers a variety of service levels for on-site, remote, and carry-in services.

The types of coverage available include PC/workstation, laptop, and server installation, de-installation, maintenance, upgrade, network management, asset management and warranty management.

Priority On-Site - A 1st Bytes authorized representative arrives at the customer’s site to begin hardware service within 4 hours of your call during coverage hours between 8am and 5pm EST, Monday through Friday, excluding 1st Bytes’ holidays. This service is available only for sites located within a 50-mile radius of our support offices. For calls received after 5pm, the response time is measured from 8am EST the next business day.
Carry-in Service - 2-day, 5-day, 7-day or 14-day turn-around options on 1st Bytes products under warranty or maintenance agreements carried-in during coverage hours between 8am and 5pm EST, Monday through Friday, excluding 1st Bytes’ holidays.
Recovery Packs – 1st Bytes also includes options for replacement equipment in the event of a disaster causing disruption to business operations. We supply temporary equipment pre-configured with your software. If the need arises, we'll restore your more recent backup data, deliver, and setup the temporary equipment as needed and you're back in business as if the disaster never occurred!
Software Help Desk and Remote Technical Support Incident Packs – Telephone support offerings on popular office and business specific software applications during coverage hours between 8am and 5pm EST, Monday through Friday, excluding 1st Bytes’ holidays. Electronic technical support is also available to assist customers with setup, installation, configuration, and problem determination questions related to 1st Bytes’ hardware and peripherals and selected PC and network operating systems.
Same Day Service – We offer same day, carry-in and on-site hardware warranty upgrade service.
Extended Warranties - Providing customers with extended warranty on 1st Bytes’ products either on-site or via carry-in repair service on all parts and labor. Services can be extended one to five years with on-site coverage during normal business hours. This service does not include monitors, which have a base 3-year manufacturer’s warranty.

End-User Benefits

End-user benefits include a central point of contact, increased productivity, and increased system availability over a variety of equipment types, manufacturers and locations. Multi-vendor capabilities, mixed desktop environments, rapid response added to a comprehensive suite of available services.

A simple, cost effective way to enhance the availability of your end-user’s equipment is to upgrade their level of hardware service at the time of product acquisition with today’s dollars. Our 1stCallPC solution allows us to provide you with on-line support for hardware and software services that best meet your needs – including parts and labor – for coverage during the warranty and beyond.

1st Bytes performs hardware problem determination to the component level.

NOTES:

The service period begins with the product warranty, and includes the original limited product warranty period.
Service must be purchased with the product or at any time during the original limited warranty period (Service cannot be prorated, refunded, or transferred)
Service levels are response time objectives and are not guaranteed.
Prices are subject to change without notice.
Service options are based on specific product and must be purchased during original warranty period.
Service does not cover consumables, accessories, supply items, and certain parts such as batteries, frames and covers.

No Lemon Guarantee
If we service your product twice within the one-year of ownership and it fails a third time during that year, then we will replace the item with an identical or comparable new item.

Computer software problems are NOT considered product service events.
Our No Lemon Guarantee applies only to legitimate product defects, not to service calls related to operation or hook-up problems where no product defect was found.
All service must be performed by factory authorized repair shop technicians and accompanied by repair receipts. This warranty is void if warranty stamp has been removed or altered in any way (factory authorized repair shops will place a new stamp on a serviced product).
Warranty does not cover damages due to viruses, electrical surges or user abuse.